QUESTIONS? Check out our FAQs below

Looking for more information? No problem. Get in touch with us at [email protected]
Q
What is a Hair Pact?
Doe Hair Pacts are nourishing hair masks that hydrate and revive your hair. They are formulated to repair, strengthen and stimulate growth; leaving your hair softer, healthier and more manageable. Hair Pacts are composed of natural ingredients that are plant derived. Our masks are paraben free, sulfate free and silicone free.
Q
How do I use my Hair Pact?
Hair Pacts work wonders for restoring health and vitality to hair. These pre-shampoo masks can be used as a weekly treatment to revive locks and keep your mane in tip top shape. We recommend squeezing a coin sized amount of product into your hand, rubbing your palms together and smoothing it over your dry hair. Run your fingers through your hair and spread the product. You can continue this process until all of your hair is coated. Once applied, your hair should appear slightly wet. You should not be able to see the product sitting on your hair. Hair Pacts are rich in consistency and oil based, so remember that a little goes a long way. Put your hair up and keep the mask on for half an hour (or your preferred amount of time). If you have thinner hair you may choose to leave you mask on for less than half and hour and for a deep treatment you might leave it on longer. Shampoo, condition and style as usual.
Q
How many uses will I get from my Hair Pact?
4 or 5 uses for shoulder length hair, although it could be more or less. We have many customers that get upward of 10 applications. This will all depend on the length and type of hair you have. Longer thicker hair can require more product than shorter thinner hair. We suggest that you start with a tablespoon since our masks are rich in consistency. It's all about finding a method that works for you. If you simply treat your ends once a week, you will likely get many uses. If you use your mask as an occasional, all over deep treatment you may find you get less applications. Squeeze a small amount of your mask onto the palm of your hand. Rub your hands together and smooth the product over your hair, it will spread quite a bit. Repeat this and run your fingers through your hair until all strands are covered.
Q
What’s the difference between the Provence Hair Pact and Bora Bora Hair Pact?
The BoraBora and Provence Hair Pacts are both formulated to nourish and hydrate. Our BoraBora Hair Pact contains coconut and avocado oil while our Provence Hair Pact uses babassu and grapeseed oil. The fragrance differs as well; BoraBora is a predominantly coconut smell while Provence smells of lavender.
Q
I have a nut allergy / tree nut allergy; can I use Doe Hair Pacts?
We take a serious approach to this question. Our products are not certified nut free and the ingredients that are used to produce our masks come from different sources. Therefore, it is not possible for us, to guarantee that our Hair Pacts will not cause a reaction to those with nut/legume allergies or sensitivities.
  • One of the main ingredients in our Bora Bora Hair Pact is coconut oil. Usually coconut oil does not trigger a response in those with nut allergies. This mask may be suitable for those with a nut allergy.
  • One of the main ingredients in our Provence Hair Pact is babassu oil. Babassu oil is extracted from the seeds of the babassu palm. These seeds are considered a tree nut.
  • Both of our Hair Pacts contain GMO free and gluten free vitamin E which is sourced from soy.
We always recommend that you consult with a physician before using our products.
Q
Will my Hair Pact expire?
The ingredients in our Hair Pacts have a long shelf life. Being natural, the masks do not contain synthetic preservatives and we recommend that you use your mask within 6 months of purchase. That won’t be difficult ;) You can ensure the longevity of your mask by keeping it in a cool dry place.
Q
Are your masks good for all hair types?
Absoloutley! If you have extremely fine or oily hair you may prefer to use a small amount on just your ends, where your hair needs the most hydration. If you find your hair oily after you have rinsed the mask off you may want to double shampoo.
Q
My Hair Pact is liquid is this ok?
No problem, your Hair Pact might become liquid if you live somewhere warm or if it’s been warmed up during the shipping process.  You can simply pop your mask in the fridge for about half an hour to bring it back to a creamy consistency. You can still apply your Hair Pact in a liquid state and expect the same results. Once your mask returns to room temperature it will thicken again.  
Q
My Hair Pact is solid what do I do?
If your mask is solid, gently warm it between your hands and massage the pack lightly. This will bring the mask back to its normal state. At room temperature your mask will be a creamy consistency. Do not put your Hair Pact in the microwave.  
Q
Are Hair Pacts vegan friendly?
Yes. We do not test on animals and our masks do not contain any animal ingredients or byproducts.
Q
Can I use Hair Pacts on my hair extensions?
Hair Pacts are safe to use on your human hair extensions. Extensions are all made and applied to your hair in different ways; we always recommend checking with your stylist or the company that provides your extensions first. Hair pacts can be a great way to treat extensions that are dried out and have not received oil from the scalp. Apply your mask to the ends of the extensions and do not rub it into the extension bond.
Q
What source does your vitamin E come from?
Our vitamin E (D-Alpha Tocopherol) is 100% plant sourced from soy. It is GMO free, gluten free and certified vegan.
Q
Shipping & Delivery
You can check out our shipping rates and transit times here
Q
Returns
We love our products and we hope you will as well! We will gladly accept your returns for any Doe product upon receiving your items within 30 days of the purchase date. Please enclose a copy of your invoice and the reason for your return. The estimated refund time is approximately 10 business days from the receipt date of your return. We apologize, but all shipping fees are non- refundable. Please send all returns to the attention of: Doe Beauty: Returns 204-529 Sussex Drive Ottawa, ON K1N 6Z6 
Q
Gift Certificates
We are working on our gift certificates and are excited to make them available for our customers as soon as possible!